Om369 LLC-FZ (“Om369”, “we”, “us”, or “our”) is committed to safeguarding the privacy of individuals who interact with our website, mobile application, and associated services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with your use of the Platform. By accessing or using Om369, you agree to the terms of this Privacy Policy.

1. Scope and Application
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This Privacy Policy applies to all users of the Om369 Platform, including individuals who create an account, engage with our AI assistant, participate in community interactions, or otherwise provide information through the Platform.

2. Data We Collect

We may collect and process the following categories of personal data:

2.1 Personal Identifiers

- Full name
- Email address
- Date of birth
- Gender
- Authentication provider (Email, Google, Apple)

2.2 User-Generated Content

- AI conversations, journal entries, and reflections
- Community contributions (posts, replies, messages)
- Feedback or responses to spiritual guidance prompts

2.3 Technical and Usage Data
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- IP address
- Device type, operating system, and browser type
- App usage statistics and interaction logs

2.4 Sensitive Information

‍Due to the spiritual and reflective nature of Om369, users may voluntarily submit information that is considered sensitive (e.g., mental health status, emotional reflections, spiritual beliefs). This information is processed with heightened sensitivity and care.

3. Legal Basis for Processing
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We process personal data on the following legal grounds:

- Consent: Provided by users during account creation and continued use of the Platform.
- Contractual necessity: To deliver the Platform's services to registered users.
- Legitimate interests: To improve, develop, and secure our services.
- Legal obligation: Where required by applicable law or legal process.


4. Purpose of Data Use

Collected data is used to:
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- Deliver and personalize spiritual guidance via AI
- Enable secure account creation and authentication
- Facilitate participation in community features
- Enhance user experience and platform functionality
- Analyze app usage to improve performance
- Ensure compliance with legal and regulatory obligations

5. Data Sharing and Third-Party Services

We do not sell personal information to third parties. We may, however, share data with selected service providers for limited purposes (Authentication, Analytics, Push Notifications, etc...)
All third parties are contractually obligated to protect personal data in accordance with applicable laws and this Privacy Policy.

6. Data Retention

We retain personal information for as long as necessary to:

- Fulfill the purposes outlined in this Policy
- Comply with legal obligations
- Enforce our terms and resolve disputes
- Users may request account and data deletion at any time via the Platform settings or by contacting us directly.

7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect personal data from unauthorized access, use, or disclosure. Data is hosted on secure infrastructure managed by Microsoft Azure, which includes encryption and access control protocols.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via the Platform or email. Your continued use of the Platform following such updates constitutes acceptance of the revised terms.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: support@om369.com
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